Apply Today Retail Customer Service Expert - Remote - BYOD At

Looking for a skilled Retail Customer Service Expert - Remote- BYOD! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. We offer a Competitive salary.

About the position As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company. Responsibilities ? Connect with customers via phone/email/chat/social media to resolve their questions or concerns , ? Calmly attempt to resolve and de-escalate any issues , ? Escalate interactions when necessary and appropriate , ? Respond to requests for assistance and/or possible processing payments , ? Track all call-related information for auditing and reporting purposes , ? Provide feedback on call issues , ? Upsell if required Requirements ? Ability to work remotely in a virtual team environment , ? 6 months Customer service experience preferred , ? Over 18 years of age , ? Ability to type 25 wpm , ? High School Graduate or GED , ? Comfort with desktop computer system , ? Proven oral & written communication skills , ? Logical problem-solving skills , ? Ability to navigate Windows operating systems , ? Organization and work prioritization skills Nice-to-haves Benefits ? Paid Training , ? Competitive Wages , ? Full Benefits (Medical, Dental, Vision, 401k and more) , ? Paid Time Off , ? Employee wellness and engagement programs