Apply Now FULL TIME Senior Customer Success Manager

Growth Troops has an opening for a dedicated Senior Customer Success Manager! Based in Remote, this role is available for an immediate start. A background in Proficiency in SQL will be highly beneficial. This position comes with a salary of Competitive salary.

About the Role
We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.

Key Responsibilities

What Your Day Might Look Like:

• Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.

• Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.

• Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.

• Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.

• Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.

Qualifications

To Succeed, You'll Need:

• 5+ years managing software deployments and implementations, from onboarding to expansion.

• 3+ years working with enterprise customers on SaaS or AI-driven platforms.

• Proficiency in SQL, JAVA or Python is required.

• Strong analytical skills with a data-driven mindset.

• Excellent spoken English, capable of explaining complex technical concepts clearly.

• Experience thriving in fast-paced, high-growth environments.

Why Join This Company

• Fully remote, flexible work environment

• Competitive compensation

• Work with a dynamic, innovative team at the forefront of AI content automation