Apply Now Careermilard Customer Support Specialist - Saas

careermilard has an opening for a dedicated Customer Support Specialist - Saas Software - Night Shift! This is an exciting Remote opportunity with an immediate start. This position requires a strong skillset in relevant areas. The compensation for this role is Competitive salary.

Description: ? Founded in 1980, SMA Technologies specializes in automation software and document processing solutions. ? The Customer Support Specialist will respond to alerts from customer environments, support cases and any infrastructure issues. ? Monitor, diagnose and respond to failures reported via multiple channels. ? Proactively take action to resolve or escalate failures. ? Collaborate with the MAS, Support and Infrastructure teams to ensure systems and environments run smoothly and efficiently. Requirements: ? Experience with Level 1 triaging and responding to high volume of support or system issues. ? Comfortable working with Enterprise customers and support teams in high-stress production environments to provide patient, customer-focused, technical assistance. ? Passionate about organization and reliability. ? Driven to improve customer service and promote a dependable environment of accuracy and reliability. ? Motivated when working with a diverse team and being able to collaborate on continuous improvement. ? Strong level of curiosity and care about learning and self-improvement. ? Accountable and dependable with a solid work ethic displaying ownership of responsibilities required in this role. Benefits: ? A remote first environment ? Work from wherever you are comfortable in the contiguous U.S. as SMA Technologies is a remote first organization. ? SMA will provide all the gear you need to be successful in your role, including Dell Laptop, $100/month phone reimbursement, monitors, gear to get yourself started, plus a one-time $250 stipend to purchase any extras. ? 100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering. ? SMA also contributes $1,800 per year into an HSA account for you to spend on qualifying healthcare costs. ? 100% company paid LTD, AD&D and basic life insurance for you. ? Flexible PTO (like unlimited PTO) and flexible working hours to accommodate a great work/life balance. ? 11 Paid Holidays. ? Quarterly Wellness Day to recharge in whatever way you need. ? $2,500 Annual Professional Development stipend to help you continue to enhance your skills.