Careermilard Announces FULL TIME SEPHORA* REMOTE 1099 Chat &

Your next career move starts here: SEPHORA* REMOTE 1099 Chat & Voice CSR - $18/hr Base *start On 10/11* - #MSP! An immediate start is available for this Remote-based position. This position requires a strong skillset in relevant areas. The compensation for this role is Competitive salary.

Sephora Beauty Advisor (Voice & Chat). Bilingual preferred but not required (English & Spanish) PAID TRAINING STARTS 10/11... Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners?we can?t resist the fun of working with people. Each connection, each relationship matters. Training Start Date: Friday 10/11/24 ? New Hire Orientation: Friday 10/11, 9:00am - 3pm EST ? Training Schedule: Tuesday 10/15 - Saturday 10/19 2pm EST - 10:30pm EST ? Nesting on Week 2: Will be the same as your Production Schedule ? Attendance MUST be 100% (5x8 - 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (3:40pm EST - 12:10am EST) (4x10 - 4 Day work week): 10-hour shifts (1:40pm EST - 12:10am EST) ? Schedules cannot be negotiated. ? Overtime may be needed during Holidays/Promotional Periods Pay: ? $18/Hour plus the ability to earn a bonus based on performance. Qualifications: ? Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness ? Strong desire to be helpful and take ownership to resolve customer situations ? Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar ? Positive outlook and enthusiastic attitude ? Conscientious team player ? Driven by delivering results ? Dependable and consistent, history of good attendance ? Naturally curious with an aptitude for learning and understanding quickly ? Ability to multitask by reading, typing, and navigating through applications while speaking to customers ? Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES: ? Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues ? Demonstrate high standards for quality service ? Keep up to date with product/procedural knowledge and assessing industry trends ? Work in tandem with the quality and training team to self-manage performance expectations ? Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development ? Maintain business acumen, courtesy, and professionalism when dealing with all client contacts ? Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately ? Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects ? Strict adherence to key performance indicators (KPI) as set by management. ? Strive to exceed key performance indicators (KPI) and quality goals as outlined by management ? Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS: ? 2-3 years? experience in a business/professional environment; preferably in the service industry ? Comparable experience in an office environment encouraged ? Self-starter and ability to manage workload efficiently ? Exceptional written communication skills ? Demonstrate ability to deliver a high level of client service under high volume ? Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen ? Professional, upbeat, and engaging oral and/or written communication ? Ability to develop relationships with clients, even in difficult situations ? Ability to advise and counsel clients in a quick and efficient manner ? Must be computer literate and internet savvy, e-commerce and online shopping experience preferred ? Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) ? Excellent Data Entry skills / 45-55 wpm minimum ? Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. ? Vacation blackout period applies during the holiday season and promotional periods ? Punctuality is essential Equipment is NOT provided. Work at Home Equipment: ? Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible* TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed: ? Dual Core 1.2 GHz or better? . Intel Core i3 or AMD Ryzen 3 or better Hard Drive ? 40 GB or more of available space ? 100 GB or more of total space Memory: ? 8 GB of RAM or better Operating System: ? Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )? . Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements: Dual Monitors ? 1280 x 1024 (SXGA) screen resolution ? 1920 x 1080 (Full HD or 1080p) ? One monitor and one laptop OR 2 monitors Minimum Internet Connectivity Requirements: Standard Connection / Speed ? Must have Hard-wired connection (no wireless/WiFi) ? Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed ? Internet connection must not be shared with more than 3 devices in the same location. PAID TRAINING STARTS 10/11!! Job Type: Full-time Pay: From $18.00 per hour Expected hours: No less than 30 per week Benefits: ? Referral program Shift: ? 10 hour shift ? 8 hour shift ? Day shift ? Morning shift Education: ? High school or equivalent (Required) Experience: ? Customer service: 1 year (Required) ? Live chat: 1 year (Preferred) ? Call center: 1 year (Required) ? Beauty or cosmetics: 1 year (Preferred) Language: ? English (Required) ? Spanish (Preferred) Location: ? Virginia (Required) Work Location: Remote Apply!