Careermilard: FULL TIME Head Of Wordpress Engineering[remote

Join our dynamic team at careermilard as a Head Of Wordpress Engineering[remote CST/EST Only]! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered.

No sponsorship available. No third-party/C2C candidates. Head of WordPress Engineering (Customer Support) [Remote CST/EST only] What?s In It For You ? Lead and scale a high-performing WordPress support team. ? Work remotely with a dynamic, customer-focused company. ? Competitive salary and benefits. ? Opportunity to directly impact customer experience and company growth. Company Description A rapidly growing managed WordPress hosting provider is seeking a Head of WordPress Engineering (Customer Support) to lead and optimize its support operations. This company delivers best-in-class speed, security, and simplicity to website owners, agencies, and enterprises, with a strong reputation built entirely on word-of-mouth and customer satisfaction. *This is an exclusive, off-market opportunity. Our client searches are confidential.* Apply now to learn more about this unique new position! What You Get To Do ? Lead, mentor, and scale the WordPress support team while maintaining high service standards. ? Develop strategies to enhance efficiency, customer satisfaction, and support quality. ? Collaborate with product, sales, and engineering teams to drive service improvements. ? Establish and refine support processes, automation tools, and knowledge bases. ? Monitor support metrics, analyze trends, and implement data-driven improvements. ? Serve as a technical escalation point, ensuring clear communication with customers. ? Stay up to date on industry trends to continuously evolve support operations. What You Need To Succeed ? 5+ years of experience leading customer support teams in SaaS, hosting, or WordPress-related industries. ? Strong understanding of WordPress, Linux hosting environments, and related technologies. ? Excellent communication skills with the ability to explain technical concepts to non-technical users. ? Proven ability to develop and grow high-performing support teams. ? Experience with support platforms such as Zendesk, Intercom, or similar tools. ? Data-driven mindset with experience tracking and improving support KPIs. ? Ability to work cross-functionally with product, engineering, and sales teams. ? Passion for customer experience and a strong problem-solving mentality. Nice To Have ? Experience with managed WordPress hosting providers. ? Familiarity with plugins, security, and performance optimizations for WordPress. ? Experience scaling a 24/7/365 global support team. Want to find out more about this job opportunity? Apply now! #IND1