Apply Today: FULL TIME REMOTE - Call Center Representative For

Explore a new role with careermilard as a REMOTE - Call Center Representative! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. We offer a Competitive salary.

Job Duties We are seeking a Call Center Representative to perform a variety of tele-recruiting functions... ? Schedule appointments while providing positive service experience to maximize appointment rates. ? Understands the policies and procedures associated with programs at the center. ? Maintains confidentiality of all personnel, donor and center information. ? May be cross-trained in other areas to meet the needs of the business. ? Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. ? Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. ? Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. ? Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. ? May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. ? Respond to or transfer inbound calls to the appropriate party. ? Perform other related duties as assigned. Qualifications ? High school diploma or equivalent required. ? Minimum one year of telemarketing, customer service or call center experience is required. ? Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. ? Excellent customer service and problem-solving skills required. ? Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center Apply!