$24k - $30k/year FULL TIME Portuguese Speaking Customer Service

Looking for a skilled Portuguese Speaking Customer Service! This Remote position offers an immediate start for the right candidate. A background in Fluent in Portuguese will be highly beneficial. We offer a $24k - $30k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Service Representative for a leading airline company. In this role, you will play a critical part in providing exceptional customer support and assistance to Portuguese-speaking passengers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive experience for our customers. Your fluency in Portuguese will be vital as you communicate with clients in a courteous and informative manner, helping to create a welcoming atmosphere that reflects the airline's commitment to excellence. If you are passionate about customer service and have a flair for problem-solving, this position offers you the opportunity to work in a fast-paced environment while interacting with a diverse clientele. Join us at The House of Mercier, where we are dedicated to bringing together prospective candidates with rewarding roles that align with their skills and aspirations. This is not just a job; it's a chance to grow your career while making a real difference in the lives of travelers.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clientele via phone, email, and chat.
• Assist customers with inquiries regarding flight reservations, cancellations, and modifications.
• Resolve customer complaints in a timely and efficient manner, ensuring high levels of satisfaction.
• Educate passengers on airline policies, procedures, and travel-related information.
• Process and manage ticket sales, changes, and refunds in accordance with company policies.
• Maintain accurate records of customer interactions and transactions within the CRM system.
• Collaborate with other departments to ensure seamless service delivery and customer support.

• Fluent in Portuguese, both spoken and written; proficiency in English is a plus.
• Previous experience in customer service, preferably within the airline or travel industry.
• Strong communication skills and a customer-oriented mindset.
• Ability to handle stressful situations and resolve conflicts effectively.
• Familiarity with customer service software and CRM systems.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed.
• Strong problem-solving skills and attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...