Careermilard Announces FULL TIME Customer Service Agent Opening

careermilard is looking for a talented Customer Service Agent! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

? Hybrid working - one day per week in King's Cross. ? Fast-paced environment in the Not for Profit sector. About Our Client Our client is a well-established, not-for-profit organisation in London that works tirelessly to make a difference in the lives of people with visual impairments. With a workforce of over 1500 employees, they have a significant presence in the sector and are known for their commitment to innovation and excellence in service. Job Description Key responsibilities: ? Handle inbound calls and emails from customers with empathy and professionalism. ? Provide accurate and timely responses to customer enquiries. ? A focus on optimising supporter retention and engagement. ? Log all customer interactions in the system for future reference. ? Work closely with colleagues to resolve any customer issues that arise. ? Provide feedback to management on customer needs and trends. ? Participate in team meetings and training sessions. ? Uphold the values and mission of the organisation in all interactions. The Successful Applicant A successful Customer Service Agent should have: ? Previous experience in a fast-paced customer service role, ideally within fundraising. ? Excellent communication and interpersonal skills. ? A solutions-focused mindset and the ability to think on their feet. ? Good organisational and multitasking abilities. ? Proficiency in using customer service software and tools. What's on Offer What's on offer: ? A competitive hourly rate of ?14 - ?17. ? Temporary assignment due to continue until the end of March 2025. ? Hybrid working, attending the office once a week. ? The opportunity to make a difference in the lives of people with visual impairments. ? A positive and supportive company culture. ? On-the-job training and opportunities for professional development. ? The satisfaction of being part of a mission-driven organisation. If you are passionate about customer service and want to make a real impact, we encourage you to apply for this Customer Service Agent position in London. Apply!